Free Shipping

Rauschmayer provides fast, free shipping to all our shipping destinations, regardless of order amount. In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office.

1. Insures and registers all items for their full value.
2. Requires that all deliveries must be made to a physical business or home address only.
3. Disallows delivery to PO Box addresses.
4. Requires an adult to sign for the package.

Free Returns

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns only apply to U.S customers and are limited to three per customer. To return an item, simply follow the Return Procedures listed below:

1. Contact our Customer Service department at 1-877-826-9866.
2. Advise the representative that you wish to return your order.
3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
4. Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
5. Your order should arrive in our office in two business days (excludes weekends and holidays).
6. All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

Additional Terms & Conditions

Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt.

Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by any other jeweler will not be accepted. Loose diamonds must also be accompanied by the original laboratory grading report. Special orders are not returnable. Eternity bands and tension rings cannot usually be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase. International returns are not subject to our free return policy.

Free Shipping

Rauschmayer provides fast, free shipping to all our shipping destinations, regardless of order amount. In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office.

Shipping Methods

This includes any loose diamond or Design Your Own order, regardless of exact value. All other orders are shipped FedEx Two Day Saver.

1. Insures and registers all items for their full value.
2. Requires that all deliveries must be made to a physical business or home address only.
3. Disallows delivery to PO Box addresses.
4. Requires an adult to sign for the package.

Allows for an alternative shipping address

At the time your order is placed, we will collect your billing and shipping information. For your own protection we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest Fedex facility.

International Shipping

Rauschmayer offers free shipping and insurance to all our shipping destinations. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Post Office and can take up to three weeks to arrive.

Free Returns

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange - we even pay for the return shipping. Free returns only apply to U.S customers and are limited to three per customer. To return an item, simply follow the Return Procedures listed below:

1. Contact our Customer Service department at 1-877-826-9866.
2. Advise the representative that you wish to return your order.
3. Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
4. Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
5. Your order should arrive in our office in two business days (excludes weekends and holidays).
6. All refunds will be processed within two weeks and done in the form of the original purchase method. Bank wires will be refunded via company check.

Additional Terms & Conditions

Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt.

Returned merchandise must be undamaged and in "new and unused condition" to be acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Rauschmayer will not be accepted . Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate. Special orders are not returnable. Eternity bands and tension rings cannot usually be resized and must be completely remanufactured. For that reason it is very important you order the correct size at the time of original purchase. International returns are not subject to our free return policy.